Privacy Policy

Last Updated: November 16, 2024

Overview

This Privacy Policy describes how VRCPet ("we," "our," or "us") collects, uses, and protects your personal information when you use our website and services at vrcpet.com.

Information We Collect

Personal Information

  • Email address
  • VRChat username
  • Payment information
  • Authentication cookies

Automatically Collected Information

  • Usage data and analytics
  • Device and browser information
  • IP address and location data
  • Cookie data

How We Collect Information

We collect information when you:

  • Create an account
  • Sign up for our waitlist
  • Subscribe to our services
  • Use our website

We use industry-standard analytics and security tools to collect usage data and ensure service reliability.

How We Use Your Information

We use your personal information to:

  • Provide and maintain our services
  • Process your payments and subscriptions
  • Send account-related communications
  • Respond to your inquiries and support requests
  • Send service updates and important notifications
  • Improve our services and user experience

Data Protection and Security

We implement industry-standard security measures to protect your personal information, including:

  • Secure data encryption in transit and at rest
  • Regular security assessments
  • Access controls and authentication protocols
  • Enterprise-grade infrastructure security

Cookie Policy

We use cookies to:

  • Maintain your authentication status
  • Improve website performance
  • Analyze usage patterns
  • Enhance security

Third-Party Services

While we use third-party services for analytics and payment processing, we do not sell, rent, or share your personal information with third parties for their marketing purposes.

Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your account and data
  • Opt-out of non-essential communications
  • Export your personal data

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising these rights

European Union Privacy Rights

For users in the European Union, we comply with GDPR requirements, including:

  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object

Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

International Data Transfers

We process data globally and implement appropriate safeguards for international data transfers in compliance with applicable laws.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through our website or via email.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at [email protected].

This policy is effective as of November 16, 2024.